Key Office Solutions Service and Support Information
As part of our service and support strategy we provide powerful remote monitoring software that offers many benefits to our customers.
For example we:
– Automatically collecting meter readings.
– Monitor and manage toner usage and stock levels.
– See predicted toner depletion dates and view actual toner coverage/yields.
– Receive email alerts with device status information showing what part or service is required.
– Proactive service to minimise machine downtime.
– Respond with 4 or 8 working hours depending on your contract.
– Remote workstation assistance to help get your problems resolved fast.
– Technical phone assistance with no premium to pay.
– Comprehensive service cover at fair rates with minimal commitment.
Managing, maintaining and supporting your products throughout the UK and Ireland